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Bluetooth Smart Controls FAQ

  • WHAT SHOULD I DO IF I CAN'T LOG IN TO MY AVI-ON APP?

    Try uninstalling your app, reinstall it and restart your phone. Contact Avi-on customer service at support@avi-on.com for additional assistance.
  • DO I NEED AN ADD-ON SWITCH FOR A MULTI-SWITCH INSTALLATION?

    Yes, compatible add-on switches are required for multi-switch installations. Up to four add-on switches can be connected to a Bluetooth primary device.

  • WHAT IS NEEDED TO WIRE A 3- OR 4-WAY SETUP?

    The following wires are required for a multi-switch installation. Refer to the instructions with your add-on switch for a common way to configure your wiring.

    Line (hot): Black wire – supplies power

    Load: Black wire – connects to light

    Neutral: White wire – can be a bundle of wires in the back of the switch box

    Traveler: Often red but may be other colors – connects device to another switch location; required for three-way installation

    Ground: Green or bare copper wire

  • CAN THE BLUETOOTH DEVICE BE WIRED THE SAME WAY AS THE ORIGINAL SWITCH?

    There may be some differences in the way your original switch and the Bluetooth device must be wired. Follow the wiring instructions included with your Bluetooth device to ensure proper operation. Please note, our Bluetooth in-wall switches and dimmers require a neutral wire.

  • DOES MY IN-WALL DEVICE REQUIRE A NEUTRAL WIRE?

    Our Bluetooth in-wall switches and dimmers require a neutral wire. The neutral is a white wire or bundle of wires and might be found in the back of the switch box.

  • HOW ARE DEVICES RESET?

    For in-wall devices, press the bottom of the rocker paddle for 16 seconds. The LED flashes slowly after confirming reset. For other Bluetooth devices, press the manual button for 16 seconds. The LED flashes slowly after confirming reset.